Legal notice
Legal Notice
This website is operated by Longwalks.
Throughout this website, the terms “we”, “us” and “our” refer to Longwalks. By using this website, browsing our products, placing an order, creating an account, managing a subscription, or contacting us, you agree to the policies and terms made available on this website.
Contact
For customer service, order queries, returns, refunds, subscription support, product questions or general enquiries, please contact us by email:
We aim to respond to customer enquiries as quickly as reasonably possible.
Website Operator
This website and online store are operated by Longwalks.
Our store is powered by Shopify, which provides the ecommerce platform that allows us to sell our products and services online.
Any purchases made through this website are made directly with Longwalks, not Shopify.
Products
Longwalks sells pet supplement products for dogs.
Product information provided on this website is for general information only. Our products are not intended to diagnose, treat, cure or prevent any disease.
You should always read the product label, ingredients, feeding guidance and any warnings before giving a supplement to your pet.
If your pet has a medical condition, is pregnant or nursing, is taking medication, has known allergies, or is under veterinary care, you should consult your vet before using any supplement.
Orders and Payments
Orders placed through this website are subject to our Terms of Service, Shipping Policy and Returns & Refunds Policy.
All prices are shown in GBP unless stated otherwise.
Payment is taken securely through the payment methods made available at checkout.
We reserve the right to refuse or cancel orders where there is a pricing error, product availability issue, suspected fraud, misuse of promotions, or any other reasonable reason.
Delivery
Delivery options, costs and estimated delivery times are shown at checkout or within our Shipping Policy.
Delivery times are estimates only and may be affected by postal delays, courier delays, incorrect delivery information, severe weather, strikes, supply chain disruption or other events outside our reasonable control.
Returns and Refunds
Returns, refunds and cancellations are handled in accordance with our Returns & Refunds Policy.
For health, hygiene and safety reasons, opened, used, partly used or unsealed pet supplement products cannot usually be returned unless they are faulty, damaged, incorrect, or not as described.
Nothing in our policies affects your statutory rights.
Subscriptions
Some products may be available on a subscription basis.
By purchasing a subscription product, you agree that your chosen payment method may be charged automatically at the selected subscription interval until the subscription is cancelled.
You can manage or cancel your subscription through your customer account where available, or by contacting us at:
Cancelling a subscription stops future orders. It does not automatically cancel, return or refund an order that has already been processed or dispatched.
Intellectual Property
All content on this website, including text, images, graphics, branding, product names, logos, product descriptions, videos, icons, page layouts and designs, is owned by or licensed to Longwalks, unless otherwise stated.
You may not copy, reproduce, distribute, modify, publish, sell, exploit, scrape, download, transmit or use any part of this website or its content without our prior written permission.
Accuracy of Information
We make reasonable efforts to ensure that the information on this website is accurate and up to date.
However, we do not guarantee that all product descriptions, images, prices, promotions, stock levels, delivery estimates or other content will always be complete, accurate or error-free.
We reserve the right to correct errors, update information, change prices, amend product details, or cancel orders where information on the website is inaccurate.
Third-Party Services and Links
This website may contain links to third-party websites or use third-party services, including payment providers, analytics tools, review platforms, subscription tools, email providers and delivery partners.
We are not responsible for third-party websites, services, content, terms, privacy policies or practices.
Privacy and Cookies
Personal information collected through this website is handled in accordance with our Privacy Policy.
This website may use cookies and similar technologies to operate the store, improve the customer experience, analyse website usage, personalise content, and support advertising or marketing activity.
Limitation of Liability
Nothing in this Legal Notice excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or breach of your statutory rights.
Subject to the above, Longwalks is not liable for indirect or consequential losses, loss of profit, loss of revenue, loss of data, loss of opportunity, or losses caused by misuse of our products, failure to follow product instructions, or events outside our reasonable control.
Governing Law
This website, its policies, and any purchases made through it are governed by the laws of England and Wales.
If you are a consumer living in Scotland or Northern Ireland, you may also bring legal proceedings in your local courts.
Customer Support
For questions about this Legal Notice or anything else relating to Longwalks, please contact: